Sproots Sustainable Vision

Our Misision

Wear, send back, reward, upcycle.

The only truly sustainable baby brand.

#Want~~not~~Waste~~not~~

We believe that the responsibility of the lifecycle of products you buy sits with the creators.

That’s why we are sustainably led and our brand has been created as a fully circular journey for our clothing, without costing the earth.

Therefore our Sproot service was born: Wear, Send back, Reward, Upcycle.

What happens to the clothes you send back?

Upcycle good condition Sproot basics into limited edition accessories
Donate good quality non-sproot items
Sell poor-quality Sproot basics to recyclers through strategic partnerships.
Any items not falling into these buckets we ensure go to well-credited recyclers.

A lot of waste comes from baby clothes: More than 183 million items of kids’ clothing are thrown into landfills yearly. (source: hubbub)

The collecting and sorting is a major contributor to this: 60% of the total waste associated with the clothing lifecycle arises from final disposal. (Source: Camilla Munkedal via the Institute of Positive Fashion)

Even when clothes get into a recycling system most is downcycled: Less than 1% of textile waste is recycled into new fibers suitable for the fashion industry (source: GFA monitor 2022)

Our future:

Become fully circular consistently making new products from send backs
Create revenue from items too stained
Donate less than 5%

Thank you for your helping us help make the world a better place.

Wear, send back, reward, upcycle.
The only truly sustainable baby brand.

Frequently asked questions

🧵 What materials are Sproot Baby products made from?

All Sproot Baby products are made from 100% GOTS-certified organic cotton. We choose GOTS cotton because it’s soft on sensitive skin, responsibly produced, and designed to last through everyday wear and washing.

👶 How do I choose the best size for my child?

We recommend choosing your child’s size based on their current age and height. Please refer to our sizing guide here.

🧺 How should I wash my new Sproot clothes?

Our products have been tested at 40 degrees and tumble-dried in medium heat and come out soft and comfortable for your little one. Of course, as a sustainable brand, we would encourage you to wash at 30°C and air-dry where possible. It helps the planet and the longevity of your Sproot items.

💳 Which payment methods do you accept?

We accept all major debit and credit cards, as well as other secure payment options shown at checkout.

👤 How do I find my account?

Head over to https://account.sprootbaby.com/

💳 My discount code is not working?

Our discount codes are often focused on specific products or offerings and will not work on our preloved selection. Th discount amount will always show at the check out once the code is entered. To get the details of the what is covered by any specific code please check the original email communication or email us on hello@sprootbaby.com

Delivery FAQs

📦 Where do you ship to?

We ship across the UK and internationally, so wherever you are, we’ll do our best to get Sproot Baby to your doorstep. Shipping costs and delivery times will be shown at checkout.

💷 How much does postage cost?

Please see our postage guide through here. Any additional international shipping costs will be clearly shown at checkout.

🚚 How long does delivery take?

Orders are typically delivered within 3–5 working days after dispatch. You’ll receive a confirmation email once your order is on its way.

Returns & Exchange FAQs

🛍️ Can I change my order?

If you need to make a change, please contact us as soon as possible at hello@sprootbaby.com. We’ll do our best to help before your order is dispatched.

📦 My order has not arrived — can you help?

Of course. If your order hasn’t arrived within the expected delivery timeframe, drop us an email at hello@sprootbaby.com and we will help track the delivery through your order number.

↩️ How do I return or exchange an item to you?

If you’d like to return an item, please email hello@sprootbaby.com with your order number. At the moment, we handle exchanges as a return followed by a new order. Get in touch with us and we’ll help make the process as smooth as possible.

💷 When will I receive my refund for a return?

Once we’ve received and processed your return, refunds are typically issued within 5–10 working days back to your original payment method. For further information, please check our refund policy here.

Preloved Box FAQs

📏 How do you ensure quality for preloved items?

Every preloved item goes through a manual quality check. We only include clothes that meet our standards for comfort, durability, and everyday wear which are at minimum 70% cotton. As with any preloved item, we recommend washing before first use.

🎁 What can I expect in a Preloved Box?

Each Preloved Box includes 10 thoughtfully curated baby clothing items, chosen for daily wear, practical, soft, and versatile pieces you’ll actually use. You can have a look through our collection here!

Send-back & Credit FAQs

♻️ What happens to the clothes I send back?

We review and sort every item that comes in, and depending on its quality or type, we send the items on to be repurposed, resold, recycled, or redesign them into something new — making your buying journey fully circular and ensuring your clothes never end up in landfills.

👕 Do I have to send back only Sproot Baby clothes?

Nope! We accept all baby clothes from any brand, in any condition — stained, bobbled, or damaged. Every piece has value in the loop.

📦 How do I get my send-back bag?

Every Sproot order comes in a free resealable bag that can be sent back to us. If you have not ordered a Sproot product, you can order your free send-back bag here.

🚚 Where can I drop off my bag?

Once you have your label here, you can drop off your send-back bag at your nearest Evri location.

👶 What’s the minimum number of items I can send?

We’re happy to receive any amount of clothes you’d like to send back — every little bit helps reduce waste. If you need more bags, feel free to order here.

🪪 How do I begin the trade in process?

Start your trade-in process and generate your free shipping label through here, powered by Tern.

💷 How do I get my £5 credit?

Join the loop in 3 easy steps:

1️⃣ PACK outgrown baby clothes (any brand, any condition) using your send-back bag — or any bag you have.

2️⃣ SEND your bag for free at your local Evri drop-off point. Get your free shipping label here.

3️⃣ EARN your £5 credit! Watch your inbox: your credit will be issued when you've sent the package off— our way of saying thanks for helping reduce waste!

🎁 Can I use my credit with other offers?

Yes! You can combine your credit with other ongoing offers.