FAQ's

💬 Frequently Asked Questions

♻️ What happens to the clothes I send back?
We review and sort every item that comes in, and depending on its quality or type, we send the items on to be repurposed, resold, recycled, or redesign them into something new — making your buying journey fully circular and ensuring your clothes never end up in landfills.

👕 Do I have to send back only Sproot Baby clothes?
Nope! We accept all baby clothes from any brand, in any condition — stained, bobbled, or damaged. Every piece has value in the loop.

📦 How do I get my send-back bag?
Every Sproot order comes in a free resealable bag that can be sent back to us. If you have not ordered a Sproot product, you can order your free send-back bag (here).

🚚 Where can I drop off my bag?
Once you have your label (here), you can drop off your send-back bag at your nearest Evri location.

👶 What’s the minimum number of items I can send?
We’re happy to receive any amount of clothes you’d like to send back — every little bit helps reduce waste. If you need more bags, feel free to order (here).

🪪 How do I get the free shipping label?
Generate your free shipping label through our partner portal, Tern.

💷 How do I get my £5 credit?
Join the loop in 3 easy steps:
1️⃣ PACK outgrown baby clothes (any brand, any condition) using your send-back bag — or any bag you have.
2️⃣ SEND your bag for free at your local Evri drop-off point. Get your free shipping label (here).
3️⃣ EARN your £5 credit! Watch your inbox: your credit will be issued when you've sent the package off— our way of saying thanks for helping reduce waste!

🎁 Can I use my credit with other offers?
Yes! You can combine your credit with other ongoing offers.

🏫 I’m a nursery or school and want to partner with you.
We’d love to collaborate — circularity works best when we do it together! Say hi at hello@sprootbaby.com 

👤 How do I find my account?  Head over to https://account.sprootbaby.com